Warm heart service Xi'an Cummins core service experience summer cool and enjoy true love

February 09 13:07:51, 2024

In the summer of June, the hot summer heat, it seems that only the cool and comfortable air-conditioned room is the ideal destination. However, there are such a group of people who, despite the heat and hardship, still work hard in their own positions. They fight every day at high temperatures, only for the sake of the summer. Let more logistics and transport people have peace of mind and comfort in this summer. This group of people who will be talking about Xiaobian today is the service staff of Xi'an Cummins .

The temperature in Xinjiang has risen sharply, and there has been a hot weather with persistently high temperatures. Even after a long period of sunshine, even the vehicles will have high heat and “heatstroke”. On June 19th, User Ma Master called the Xi'an Cummins 400 service hotline to report that the vehicle temperature was too high. After receiving the work from the headquarters, the Xi'an Cummins Service Station staff in the Urumqi area immediately contacted the user Ma Master to understand the vehicle's site conditions. After knowing that the user needs to complete the cargo transportation as soon as possible, the service station service technician Liu Gong quickly prepared the testing equipment and the accessories needed for the repair, and rushed to the scene to rescue.

Liu Gong opens the diagnostic work of the vehicle Liu Gong opens the diagnostic work of the vehicle

After arriving at the scene, Xikang service staff appeased the customer's eagerness, and presented sweet watermelon to quench their thirst for the user, and then started the diagnosis and inspection of the vehicle. After half a day of exposure to the road surface, the surface temperature was as high as 50 degrees. Not long after, Liu Gong was sweating, but he did not realize this when he was fully involved in the diagnosis. When judging the cause of the vehicle failure, Liu Gong focused and serious. The look was slightly relieved. After smiling to ease the customer's concerns and concerns, the service staff Liu Gong quickly and skillfully repaired the vehicle.

Turn on the diagnostic check of the vehicle Turn on the diagnostic check of the vehicle

Hard work pays off. For more than an hour, Liu Gong solved the problem of vehicle failure efficiently and the vehicle resumed normal operation. In order to ensure the customer's transportation journey, Liu Gong decided to follow the vehicle to monitor the engine. The operational data, after the final determination of the engine failure is completely eliminated, only to stand with the customer Ma Master.

In the hot summer days, it is cool and warm, and in the hot summer of Xinjiang, the spirit of Xi'an Cummins service staff is as refreshing as the sweet fruits of Xinjiang. With such enthusiasm as Liu Gong, with sincere customer complaints, urgent customer urgency, and quick repair of customer problems with superb maintenance technology, Xikang service personnel countless, they use practical actions to let users really feel the true heart of Xi'an Cummins Caring.

Reading volume: Source: Xi'an Cummins Author: Yue Feng

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